Advance payment policy
At Ayllu Experiences, we aim to make the payment process clear, secure, and transparent for every traveler. This Advance Payment Policy explains the conditions applicable to advance payments, deposits, outstanding balances, payment deadlines, and the confirmation of travel services.
By making an advance payment or confirming a reservation with Ayllu Experiences, the customer acknowledges and accepts this Policy together with our Terms and Conditions, Reservation Policy, and Cancellation and Refund Policy.
1. Purpose of the Advance Payment
An advance payment is an amount paid by the customer before the date on which the contracted travel service is provided.
Depending on the tour, package, accommodation, transportation service, or other travel experience, Ayllu Experiences may require an advance payment to secure the requested services and confirm availability with our suppliers.
The required amount may vary depending on the characteristics and conditions of each service.
2. Advance Payment Requirement
Certain services may require an advance payment or deposit before a reservation can be confirmed.
The applicable amount or percentage will be communicated to the customer before or during the booking process.
A reservation will not be considered fully confirmed until the required advance payment has been successfully received and the corresponding confirmation has been issued by Ayllu Experiences.
3. Payment Confirmation
After making an advance payment, customers may be required to provide proof of payment through the communication channel indicated by Ayllu Experiences.
Payments are considered received only once the transaction has been verified and the funds have been successfully credited or confirmed.
A payment receipt or confirmation does not necessarily constitute confirmation of the travel service until Ayllu Experiences has formally confirmed the reservation.
4. Payment Methods
Ayllu Experiences may make different payment methods available depending on the customer’s location, the service contracted, and the applicable payment conditions.
Available methods may include bank transfers, payment platforms, credit or debit cards, or other authorized methods communicated by Ayllu Experiences.
Customers should use only the payment instructions and official payment details provided by Ayllu Experiences.
5. Outstanding Balance
When an advance payment does not cover the full cost of the service, the remaining balance must be paid within the deadline communicated at the time of booking.
The customer is responsible for ensuring that the outstanding balance is paid in full and on time.
Where applicable, the balance payment deadline may vary depending on the service provider, travel date, accommodation, transportation, or other conditions associated with the reservation.
6. Payment Deadlines
Each reservation may have a specific payment deadline.
Customers are responsible for keeping track of the applicable deadline and ensuring that payments are completed before the established date.
If no specific deadline has been communicated, the payment conditions indicated in the reservation confirmation or applicable service conditions will apply.
7. Late Payments
Failure to pay the outstanding balance by the established deadline may affect the availability or validity of the reservation.
Depending on the circumstances, Ayllu Experiences may contact the customer to request payment, provide an alternative deadline, or proceed according to the applicable reservation and cancellation conditions.
Any additional costs resulting from delayed payment, including supplier charges or bank-related fees, may be the responsibility of the customer where applicable and legally permitted.
8. Reservation Availability
Payment of an advance amount does not guarantee availability of services that have not yet been confirmed by Ayllu Experiences.
Some travel services are subject to limited availability and confirmation by third-party suppliers.
Ayllu Experiences will make reasonable efforts to secure the requested services once the required payment conditions have been fulfilled.
9. Advance Payments and Non-Refundable Services
Certain travel services may require Ayllu Experiences to make non-refundable or partially refundable payments to third-party suppliers.
In such cases, the amount paid by the customer may be subject to the cancellation, modification, and refund conditions imposed by the relevant supplier.
The customer will be informed of applicable conditions whenever reasonably possible before completing the reservation.
10. Currency and Exchange Rates
Payments may be requested in the currency indicated by Ayllu Experiences during the booking process.
When a payment is made in a different currency, the amount charged may vary depending on the exchange rate applied by the customer’s bank, payment provider, or financial institution.
Any exchange-rate difference, bank commission, or international transaction fee imposed by the customer’s financial institution may be the customer’s responsibility unless otherwise agreed.
11. Bank and Transaction Fees
Customers may be responsible for bank charges, payment processing fees, international transaction costs, currency conversion charges, or other fees imposed by their financial institution or payment provider.
Where Ayllu Experiences applies an additional payment processing fee, this will be communicated to the customer before payment whenever applicable.
12. Incorrect or Duplicate Payments
If a customer accidentally makes a duplicate payment or transfers an incorrect amount, they should contact Ayllu Experiences as soon as possible and provide the relevant payment information.
Any refund or adjustment will be reviewed according to the circumstances of the transaction, the payment method used, and applicable banking or processing conditions.
Processing times may vary depending on the financial institution or payment provider.
13. Failed or Reversed Payments
If a payment fails, is rejected, reversed, charged back, or otherwise cannot be successfully completed, the reservation may remain pending until the required amount is received.
Ayllu Experiences may request an alternative payment method when necessary.
If the payment issue is not resolved within the applicable deadline, the reservation may be affected in accordance with the Reservation Policy and Cancellation and Refund Policy.
14. Changes to a Reservation After Payment
Requests to change the travel date, number of participants, itinerary, accommodation, transportation, or other components after an advance payment has been made may result in additional charges or changes to the payment conditions.
Any modification will be subject to availability and the conditions applicable to the requested service.
Customers should contact Ayllu Experiences as soon as possible when requesting changes.
15. Cancellation After an Advance Payment
An advance payment does not automatically guarantee a full refund if the customer cancels a reservation.
The amount that may be retained, refunded, transferred, or otherwise applied will depend on the applicable cancellation conditions, the timing of the cancellation, and the policies of the relevant suppliers.
Customers should consult our Cancellation and Refund Policy for detailed information regarding cancellations and refunds.
16. No-Show and Failure to Complete Payment
If a customer fails to complete the required payment or does not appear for a confirmed service, the reservation may be treated as cancelled or as a no-show according to the applicable conditions.
In such circumstances, amounts already paid may be subject to the Cancellation and Refund Policy and the conditions established by third-party suppliers.
17. Payment Security
Ayllu Experiences takes reasonable measures to protect payment-related information and works, where applicable, with authorized payment providers and financial institutions.
Customers should never send payment credentials, passwords, security codes, or complete card information through unsecured communication channels.
Ayllu Experiences will not be responsible for payments made to unauthorized individuals, accounts, or websites that have not been officially provided or verified through our communication channels.
18. Acceptance of the Advance Payment Policy
By making an advance payment to Ayllu Experiences, the customer confirms that they have reviewed and accepted this Advance Payment Policy and the other applicable policies governing their reservation.
Ayllu Experiences reserves the right to update this Policy when necessary. The version published on our website at the time of the reservation will generally apply, unless otherwise required by applicable law.