Terms & Conditions
Welcome to Ayllu Experiences. These Terms and Conditions establish the rules and conditions applicable to the use of our website, the purchase of travel services, and participation in tours, excursions, transportation services, accommodations, and other travel experiences offered or arranged by Ayllu Experiences.
By accessing our website, requesting information, making a reservation, or purchasing any of our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
1. General Information
Ayllu Experiences provides and/or arranges tourism services, including tours, excursions, transportation, accommodation, activities, and other travel-related experiences in Peru. Depending on the service purchased, certain components may be provided directly by Ayllu Experiences or by independent third-party suppliers.
These Terms and Conditions apply to all customers and participants unless specific conditions applicable to a particular service are expressly communicated before confirmation of the reservation.
2. Booking and Contract Formation
A reservation becomes effective once the customer has provided the information required to make the booking and Ayllu Experiences has confirmed the reservation according to the applicable payment conditions.
The customer is responsible for reviewing the information provided during the booking process, including the travel date, number of participants, services included, meeting points, accommodation details, and any special conditions.
A reservation confirmation constitutes acceptance of these Terms and Conditions.
3. Prices and Services
Prices displayed on our website or communicated by our representatives may vary depending on availability, seasonality, supplier rates, exchange rates, government regulations, taxes, or changes in operating costs.
The services included in each tour or package are those specifically stated in the corresponding itinerary or booking confirmation. Services not expressly indicated as included shall be considered excluded.
Ayllu Experiences reserves the right to correct pricing or informational errors and will inform the customer of any relevant correction before final confirmation whenever possible.
4. Payments
Customers must make payments according to the payment conditions communicated at the time of booking.
Depending on the service, an advance payment or deposit may be required to secure the reservation. The remaining balance must be paid within the established deadline.
Failure to complete the required payment within the applicable deadline may result in the cancellation of the reservation, subject to the conditions established in our Advance Payment Policy and Cancellation and Refund Policy.
5. Travel Documentation
Customers are solely responsible for ensuring that they possess all documents required for their trip, including a valid passport, visas, permits, travel authorizations, insurance, vaccination certificates, or any other documentation required by Peruvian authorities, airlines, accommodation providers, or other service providers.
Ayllu Experiences is not responsible for losses, cancellations, denied boarding, denied entry, or additional expenses resulting from incomplete, invalid, or expired travel documentation.
6. Health, Fitness, and Special Conditions
Certain tours and activities may involve physical effort, altitude, walking on uneven terrain, exposure to weather conditions, or other physical demands.
Customers are responsible for assessing whether their physical condition and level of fitness are appropriate for the selected activity.
Customers must inform Ayllu Experiences in advance of any relevant circumstances that may affect their participation, including mobility limitations, dietary requirements, allergies, or other special needs.
Where appropriate, we may recommend medical consultation or additional precautions before participating in a particular activity.
7. Itinerary Changes
Travel itineraries may be modified when necessary due to weather conditions, road closures, strikes, demonstrations, governmental restrictions, safety concerns, natural events, operational circumstances, or other situations beyond the reasonable control of Ayllu Experiences.
When a change is necessary, Ayllu Experiences will make reasonable efforts to maintain the main characteristics and value of the contracted service.
For safety reasons, our guides, drivers, or authorized representatives may modify the itinerary or activity during the trip when circumstances require it.
8. Third-Party Suppliers
Certain services may be provided by independent third parties, including hotels, restaurants, transportation companies, airlines, guides, activity operators, and other tourism providers.
Ayllu Experiences will make reasonable efforts to work with reliable suppliers; however, the operation of services may be subject to the terms, conditions, schedules, policies, and operational decisions of those suppliers.
Where applicable, the conditions imposed by the relevant supplier may also apply to the customer’s reservation.
9. Transportation
Transportation services are subject to availability, traffic conditions, road conditions, governmental regulations, weather, and other operational circumstances.
Pick-up and drop-off times provided by Ayllu Experiences are approximate unless expressly stated otherwise.
Customers are responsible for being present at the designated meeting point at the communicated time. Failure to arrive on time may result in the customer missing the service without entitlement to a refund, depending on the circumstances and applicable cancellation conditions.
10. Accommodation
Where accommodation is included, the type of accommodation, room category, and services provided will be those specified in the customer’s booking confirmation.
Hotel check-in and check-out times, room allocation, additional charges, deposits, and property-specific rules are determined by the accommodation provider.
Requests for specific rooms, beds, views, or other preferences are subject to availability and cannot be guaranteed unless expressly confirmed in writing.
11. Customer Responsibilities
Customers must behave respectfully toward guides, staff, local communities, other travelers, accommodation providers, transportation personnel, and the environment.
Customers are responsible for complying with applicable laws, safety instructions, local regulations, and reasonable instructions provided by Ayllu Experiences personnel or service providers.
Ayllu Experiences reserves the right to refuse or discontinue participation in a service when a customer’s behavior creates a safety risk, significantly disrupts the experience, damages property, or threatens the well-being of other participants or staff.
12. Personal Belongings
Customers are responsible for their personal belongings throughout the trip.
Ayllu Experiences is not responsible for the loss, theft, or damage of personal items unless such loss or damage results directly from proven negligence or an obligation imposed by applicable law.
Customers are advised to keep valuable belongings secure and to avoid bringing unnecessary valuables on excursions.
13. Force Majeure
Ayllu Experiences shall not be held responsible for delays, modifications, interruptions, cancellations, or inability to provide services caused by circumstances beyond its reasonable control.
Such circumstances may include, but are not limited to, natural disasters, earthquakes, landslides, severe weather, strikes, protests, road closures, governmental restrictions, health emergencies, security situations, transportation disruptions, technical failures, or actions by third-party suppliers.
In such cases, Ayllu Experiences will make reasonable efforts to assist customers and, where possible, offer appropriate alternatives in accordance with the applicable supplier conditions.
14. Website Information and Intellectual Property
The information, photographs, descriptions, graphics, itineraries, logos, texts, and other content published on the Ayllu Experiences website are intended for informational and commercial purposes.
Although we make reasonable efforts to keep the information accurate and updated, photographs and descriptions may not always represent the exact conditions, appearance, or availability of a service at the time of travel.
Unless otherwise indicated, the content of the website is the property of Ayllu Experiences or is used with the appropriate authorization and may not be copied, reproduced, modified, distributed, or commercially exploited without prior written permission.
15. Privacy and Personal Data
Ayllu Experiences respects the privacy of its customers and processes personal information in accordance with applicable data protection legislation and our Personal Data Protection Policy.
By providing personal information through our website, booking channels, or other communication methods, customers acknowledge that such information may be processed when necessary to manage reservations, provide services, communicate relevant travel information, and comply with legal or operational requirements.
Additional information regarding the collection, use, storage, and protection of personal data is available in our Personal Data Protection Policy.
16. Cancellation, Refunds, and Amendments
Cancellations, date changes, modifications, refunds, and no-show situations are subject to the conditions established in our Cancellation and Refund Policy and, where applicable, the specific conditions communicated for the selected service.
Some services may have stricter cancellation conditions due to non-refundable payments or policies imposed by third-party suppliers.
Customers are encouraged to review the applicable cancellation and refund conditions before completing a reservation.
17. Complaints and Customer Assistance
If a customer experiences an issue during a service, they should notify Ayllu Experiences or the corresponding service provider as soon as reasonably possible so that we have an opportunity to investigate and, where possible, resolve the situation during the trip.
Any complaint regarding a service should be submitted through our official communication channels with sufficient details and supporting information when applicable.
We are committed to reviewing complaints fairly and making reasonable efforts to provide an appropriate response.
18. Acceptance of the Terms and Conditions
By using the Ayllu Experiences website, requesting our services, making a reservation, or participating in one of our travel experiences, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
These Terms and Conditions should be read together with our Reservation Policy, Advance Payment Policy, Cancellation and Refund Policy, and Personal Data Protection Policy, where applicable.
Ayllu Experiences reserves the right to update these Terms and Conditions when necessary. The version published on our website at the time of the customer’s reservation will generally apply to that reservation, unless otherwise required by applicable law.